PAYMENT POLICY

PAYMENT

  1. You must provide full and accurate payment details (e.g. credit card, debit card, PayPal or gift voucher) at the point of submitting your order.
  2. We will take payment from your credit card, debit card, PayPal account or gift voucher as soon as you place your order, except where products are out of stock or on pre-order. Payment will be taken for these orders when the product is ready for dispatch.
  3. We currently accept VISA, MasterCard and Paypal.
  4. If your delivery address is outside of the Singapore and you place your order via the website you can pay in SGD or USD by credit card or PayPal.
  5. To ensure that shopping online is secure, when paying by credit or debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorise the transaction.
  6. All order details will be sent to the credit card billing address and not the delivery address if the name of the recipient of the order is different.
  7. Where payment is made by you using methods other than Paypal or Visa/MasterCard there may be a delay to your order while we verify your age. Orders may also be subject to delay should we need to carry out additional security checks. Security searches may include: Electoral Roll, credit check, Experian FraudID, and bank – name and address checks.

 GIFT VOUCHERS

  1. Gift vouchers must be redeemed within 1 year of purchase and cannot be set off against Products that have already been paid for.
  2. If the value of the order exceeds the value of a gift voucher, the balance must be paid by credit or debit card, or via PayPal.
  3. At the end of that 1 year period the voucher (and any credit remaining on it) will expire.

 PROMOTIONAL VOUCHER CODE TERMS

  1. If you have received a promotional voucher from us, only one such promotional voucher code can be redeemed per order.
  2. Promotional voucher codes are issued from time to time at our discretion. We reserve the right to cancel promotional voucher codes at any time without notice and without giving a reason.
  3. Only one promotional voucher code can be redeemed against any single order. If there is an unused balance of discount or credit remaining on the promotional voucher code, that balance will be extinguished and cannot be redeemed with any other orders.
  4. Promotional voucher codes cannot be re-used.
  5. Promotional voucher codes may not be used in conjunction with any other offer, discount or promotion.
  6. Promotional voucher codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
  7. Certain Products cannot be purchased with promotional voucher codes. Such Products are clearly marked on their respective Product pages.
  8. The issuing of promotional voucher codes may be restricted (for example, one per email address). Please see the promotional page for details.
  9. SNACKY & CRISPS promotional voucher codes cannot be used to purchase regular SNACKY & CRISPS gift vouchers.